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732 Newburyport Turnpike, Melrose

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Frequently Asked Questions

Recreational vs. Medical

 Adult-use, or recreational, cannabis is available to anyone in the state of Massachusetts over the age of 21. Medical cannabis is available to patients who have been approved by a doctor, completed their CCC registration, and received their medical marijuana card. 

Medical Card Benefits

There are many benefits to getting your MA Medical Card. When buying medical you, don’t have to pay the 20% MA Cannabis sales tax. Special promotions become available to you and you can use loyalty points toward cannabis products. You are also able to buy products with more THC per package and serving.

Purchase Amounts

Medical patients are allowed to purchase 10oz of flower every 60 days and Recreational users are allowed to purchase 1oz of flower every visit.

Mass. Made

All of our GR cannabis products are grown and produced at our facility in Fitchburg, MA.

Package Waste

We have recycling bins at all of our locations to help properly dispose of our packaging.

See our sustainability efforts and how to dispose of our packaging at home.

  • Do I need an appointment to shop, or can I just walk in? 

No appointment necessary! Feel free to walk in or place an order ahead of time for a quick & easy pick up!  

 

  • What type of IDs do you accept? Can I bring a temporary license or medical card? 

You’ll need to present a valid photo ID twice: once at the door and once at the register. Acceptable forms of ID include a current driver’s license, passport, military ID, or state-issued ID card showing that you are 21 years or older. Unfortunately, we do not accept temporary forms of ID. 

For medical patients: As per the CCC regulations, we are unable to accept virtual patient registration cards. However, if you have access to your patient portal, we can print your registration card for you in-store! 

 

  • Do you offer a new patient or birthday discount? If today is my birthday and I sign up now, can I get the discount? 

Yes! For new patients, we offer a $5 off coupon for your first visit. On your next visit, you can use a $10 off coupon to save even more! 

Additionally, if you sign up for our Garden Party program, you’ll receive an exclusive coupons—just one of the special perks for being part of the Garden Party! 

 

  • What are the benefits of shopping with you? 

We offer several perks for our customers, including: 

Garden Party Email & Text Sign-Up – Get the latest updates on deals, promotions, and events. 

 

In-Store Loyalty Program – Earn 2% back on purchases by signing up with your name and phone number. 

 

Monthly Raffle Program – Exclusive chances to win special prizes. 

 

Ongoing In-Store Benefits – Check in with a budtender or visit our website to explore all available promotions and rewards. 

 

  • Do you accept out-of-state medical cards? 

Massachusetts does not offer medical marijuana reciprocity, but you are still able to purchase recreationally!  

  • Why is my total online different from what I’m charged in-store? 

When paying with debit, our cashless debit system rounds transactions to the nearest $5 increment, and any difference will be given back in cash. Additionally, there is a $3.50 ATM fee charged by the payment processor, which is not reimbursed. Please note that some discounts may apply differently when ordering online versus in-store, which could also contribute to any discrepancies in the total. 

 

  • Can I use a credit card, Apple Pay, Dutchie Pay, or CanPay? Why not? 

Since cannabis is still illegal at the federal level, dispensaries cannot process payments through traditional banking networks, including Apple Pay. We accept cash & debit cards. 

  • Why is there a $3.50 debit fee, and why do you round up transactions? Will my bank charge me an additional fee? 

We use cashless ATMS to process debit card payments, you debit card is rounded up & charged by $5 increments (e.g. $75 instead of $71)  

Depending on your bank’s policies some banks waive this fee & some may charge an additional out-of-network ATM fee, so check your account terms! 

  • What are the details of your bundle pricing and current pre-roll/flower deals? 

We offer rotating promotions on pre-rolls, flower, and bundle pricing. For the latest deals, check our website or sign up for our Garden Party email list to receive updates on current promotions. 

  • What’s your cheapest eighth, pre-roll, or edible? 

Our pricing varies based on current promotions and available products. To find the best deals, visit our website or subscribe to our Garden Party emails for real-time updates on our most competitive pricing. 

  • How do I become a medical patient? 

To become a medical cannabis patient in Massachusetts, you’ll need to get certified by a qualified healthcare provider. Once approved, you’ll register with the Cannabis Control Commission (CCC) and receive your medical card, which allows you to purchase from licensed dispensaries. 

 

  • How do I renew my medical card? Why is the date on my card different from the CCC portal? 

You must renew your certification annually through your healthcare provider. After renewal, update your registration with the CCC to ensure uninterrupted access. The expiration date on your physical card may not always match the renewal date in the CCC system. Always refer to the CCC portal for the most accurate and up-to-date information regarding your certification status. 

 

  • When will I have more medical allotment? How does that work? 

Medical allotments reset on a rolling 60-day basis. Your remaining balance and reset date can be checked through the CCC portal or by asking a budtender in-store. 

  • What is your return policy on defective products? How long do I have to return something? 

We stand by the quality of our products and offer a satisfaction guarantee. If you experience any issues with a product, you can return it to the store. Please bring the item, original packaging, and receipt, and our team will work with you to find a solution. For the best experience, we recommend bringing it back as soon as possible. 

 

  • Can I return something if I don’t like it or if it didn’t work for me, even if I’ve used part of it? Is there a limit to how many items I can return? 

We want you to have the best experience possible, so we do accept returns on products that didn’t meet your expectations. If you’re unsatisfied, bring the item back with its original packaging and receipt, and we’ll work with you to find a solution. While we accommodate returns, excessive or repeated returns may be reviewed at management’s discretion. 

  • How can I learn more about cannabis and products that are right for me? Do you offer education or consultations for first-time shoppers? 

Absolutely! We’re here to help. You can reach out to our info line at info@gardenremedies.com or call us at (844) 344-2420 for guidance. If you prefer an in-person experience, our knowledgeable staff is always happy to assist you in-store. We also offer a private consultation room for those who prefer a more personalized and discreet conversation. 

 

  • What are your best products for sleep or pain relief? 

We offer a variety of products designed to support sleep and pain relief. You can use our website’s filters to search for specific effects, or speak with one of our knowledgeable budtenders for personalized recommendations. A fan favorite is our Blueberry Dream Chews, made in-house and available with or without melatonin. Stop by and let us help you find the right product for your needs! 

 

  • What is the highest dose edible I can buy recreationally and why? How is that different from medical? 

In Massachusetts, the maximum dose for a single recreational edible is 5.5mg of THC per serving, with a total package limit of 110mg THC. This regulation ensures controlled dosing for adult-use consumers. 

For medical patients, the rules are different—edibles can exceed 110mg per package, allowing for higher-dose options tailored to individual medical needs. If you’re a registered medical patient, you’ll have access to stronger formulations designed for therapeutic use. 

 

  • Do you have CBD-only products? 

Yes, we offer a selection of CBD-only products. While our menu frequently rotates to provide a wide range of options, we work with trusted brands like Healing Rose, which specializes in CBD-only products. In addition to those, we also carry a variety of items that include CBD as an ingredient, allowing us to meet different customer needs. If you’re looking for something specific, feel free to ask – we’re happy to assist! 

 

  • Do you sell mushrooms or other alternative products? 

In accordance with Massachusetts state laws, we do not carry mushrooms or other alternative products that are not legally permitted.  

  • How does your loyalty program work? Is Garden Party the same as loyalty points? 

The Garden Party is a fun and easy way to stay connected with us! Simply sign up on our website to receive exclusive updates, special offers, and more directly through text and email. As a member, you’ll get access to special deals, coupons, and important information. 

You can join by pre-ordering online or signing up in-store. As a loyalty member, you’ll earn 2% back on every purchase, which is credited to your profile for future use. 

 

  • What are the benefits of creating an account with you? 

Creating an account with us offers a range of great benefits! You’ll enjoy access to our loyalty program, where you can earn 2% back on every purchase. Having an account also makes shopping faster and easier, with the option to pre-order, track your purchases, and save your preferences for a more personalized experience. Plus, if you sign up for our Garden Party – you’ll receive exclusive updates on promotions, special offers, and events.  

We make it simple to get the most out of your shopping experience with us! 

  • Do you offer delivery? How do I order for pickup? What are the benefits of pre-ordering vs. walking in? 

We do not offer delivery directly through our company, but we are featured on third-party delivery platforms such as Green Flash Delivery Boston. Additionally, our in-house products are available on the wholesale market, so you can find our brands at other locations beyond our stores! 

Pre-ordering is a great option, especially if you’re interested in limited-quantity items that may sell out quickly. By pre-ordering, you secure your products until the end of the day. After that, your order will be released if not picked up. 

Walking in is just as easy! You’ll simply need to choose your items in-store, and we’ll bag your order for you right then and there. 

 

  • Who do I contact if I have more questions or need help with my order? 

 If you have any questions or need assistance with your order, you can: 

Call us at (844) 344-2420 

Email our info line at info@gardenremedies.com 

Visit us in-store, and we’ll be more than happy to assist you! 

  • How is my information used or stored? Will my visit stay private? 

Your privacy is very important to us. We store your information securely and only use it for purposes related to your transactions and providing you with the best possible service. We do not share your personal information with third parties, except where required by law. 

Rest assured, your visit remains private, and any data collected during your visit is handled with the utmost care and in accordance with applicable privacy laws. 

Our Garden is Guaranteed

If you’re ever not satisfied with the quality of a Garden Remedies product, bring it back to a Cannabis Advisor at the location of purchase and we’ll provide a solution or a suitable replacement!

Have another question? Email us at info@gardenremedies.com.

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